WorkCover Physiotherapy · Accepted Claims

Physio for accepted work injuries, billed direct to WorkCover.

If your injury has been accepted under WorkCover Queensland (or another state insurer), we bill them directly. Bring your claim number to the first visit and you won’t pay a cent out of pocket. No gap, no claim forms on your end.

Book an assessment Call (07) 5572 6222

What we need from you to get started.

Three things turn a WorkCover injury into a booked physio visit at our clinic: an accepted claim, a claim number, and a case manager’s contact details. Bring those to the first appointment and we handle the rest.

If WorkCover has accepted your claim, the diagnosis on the claim is what we’re treating. We’ll need your GP’s Workers’ Compensation Medical Certificate too — that’s the document that lists the accepted injury and approves allied health.

If your claim isn’t accepted yet, talk to us — we can still see you privately, HICAPS through your health fund, and switch to WorkCover billing retrospectively once your claim is approved.

What we treat under WorkCover

Six injuries WorkCover physio claims routinely fund.

Workplace injuries cluster around a handful of patterns. These are the ones we see and treat most often.

Back, neck and shoulder strains

The classic lifting injury — or the slow-build version from repetitive load. Hands-on treatment plus a structured loading programme that gets you back to the work duties you were doing before.

Knee, ankle and lower-limb injuries

Slips, trips, falls, sprains, fractures, post-immobilisation rehab. Strength, balance and gait retraining, all timed against the return-to-work milestones in your plan.

Post-surgical rehabilitation

Joint surgery, ACL reconstruction, rotator cuff repair, spinal decompression. We coordinate with your surgeon, follow the post-op protocol, and report progress back to your case manager.

Repetitive strain injuries

Tendinopathy, bursitis, nerve entrapment — the slow-build injuries from years of repeated load. Treatment plus a workplace ergonomic discussion so the injury doesn’t come back the day you return to duties.

Whiplash and vehicle injuries

Work-vehicle accidents, slip-and-fall whiplash, low-back impact. Active rehab with a focus on returning the cervical spine and trunk to full function rather than waiting for it to settle on its own.

Aids, braces and orthoses

Where the assessment supports it, WorkCover funds walking aids, knee braces, lumbar supports and other devices through the accepted claim. We assess, prescribe, fit and review.

How WorkCover billing works here

Three steps from your claim to a bulk-billed visit.

Bring the claim number.

Book online or by phone. On the first visit, bring your WorkCover claim number, your case manager’s name and contact, and the GP’s Workers’ Compensation Medical Certificate. We verify the claim with WorkCover and confirm cover before treating.

Assessment and treatment plan.

A standard first physio assessment plus an outcome-focused treatment plan written for your case manager. We’ll outline session count, expected milestones and return-to-work indicators — everything WorkCover needs to approve the course.

We invoice WorkCover, you walk out.

No payment from you. We invoice your insurer directly under the accepted claim, at the WorkCover fee schedule. Progress reports go to the case manager at the agreed intervals. No paperwork on your end.

What a WorkCover physio appointment actually looks like.

First visit is 45 minutes. We confirm the claim, take a history, do a thorough functional and physical assessment, and build a return-to-work focused plan. You’ll leave knowing what we’re doing, why, and roughly how long it’ll take.

Return visits are 30 minutes. We work to the milestones set in the plan — pain scores, range, strength, function — and the case manager gets a written update at agreed checkpoints. No mystery, no surprises.

If your work involves specific lifting, posture or load demands, tell us up front. Our treatment plan respects the job you have to go back to.

If your claim isn’t set up yet

Three situations and what to do next.

Accepted claim, ready to go.

You have the claim number, the certificate, and the case manager’s contact. Book directly — we’ll bill WorkCover from the first appointment.

Claim lodged but not yet accepted.

You can still see us privately. We HICAPS through your health fund or run it as a normal physio visit. Once your claim is accepted, WorkCover will usually backdate cover to the lodgement date and we can re-bill those visits to the insurer.

Injured but no claim lodged.

Talk to your GP first — they issue the Workers’ Compensation Medical Certificate that starts the claim. We can see you in the meantime and document the injury so your GP has accurate clinical information to attach to the claim.

Questions we get asked

Common WorkCover physio questions.

01 Do I need a GP referral?

Effectively yes. WorkCover requires the Workers’ Compensation Medical Certificate from a GP to accept the claim and approve allied health. Once that’s in place you can self-refer to a physio — no separate GP referral to us is needed.

02 Will there be a gap to pay?

No. We bill WorkCover at their fee schedule and that’s the end of it. No out-of-pocket, no co-payment. The only time you’d pay anything is if you ask us to treat something outside the accepted injury — that goes via your health fund instead.

03 Can I get a brace or aid under WorkCover?

Yes, when the assessment supports it and the case manager approves. We do the prescription, fit and clinical justification; the insurer pays direct. Common for return-to-work scenarios.

04 Will the case manager get reports from you?

Yes — that’s standard. We send a brief initial report, then progress updates at the milestones agreed in your treatment plan (usually every four to six sessions), and a discharge summary. Functional language — what you can do at work now — not just clinical numbers.

05 What if WorkCover stops approving sessions?

We’ll see it coming. If approval limits are about to be reached we either request an extension with clinical justification, or step you down to maintenance-only visits funded through your health fund. You’ll know before the next appointment what the plan is.

06 I’m in NSW / VIC / SA — do you take other state insurers?

Yes — we work with the major state-based workers’ comp insurers (iCare NSW, WorkSafe Victoria, ReturnToWorkSA and others) as well as self-insured employers. The paperwork is slightly different per scheme, but the principle is the same: bring the claim details, we bill the insurer directly.

WorkCover accepted claims billed direct · HICAPS on the spot with every major fund · DVA & NDIS self/plan-managed too.