NDIS Podiatry · Self-managed & Plan-managed welcome

Foot care funded through your NDIS plan.

We work with self-managed and plan-managed NDIS participants on the Gold Coast. We’re not an NDIS-registered provider, so we can’t bill the NDIA portal directly — but if you or your plan manager pays the invoice, your plan covers the cost. We handle the paperwork either way.

Book an assessment Call (07) 5572 6222

Whether you can book us depends on how your plan is managed.

There are three NDIS plan-management types — self-managed, plan-managed, and NDIA-managed. We work directly with the first two. The third needs a different option, and we’ll be upfront about that here.

If your plan is self-managed or plan-managed, you can book us today. The paperwork is simple: we invoice your plan manager (or you), and your plan covers the cost. Plan managers happily pay unregistered providers like us — the only thing that matters to them is the line item and the receipt.

If your plan is NDIA-managed (sometimes called agency-managed), we’re not the right fit. The NDIA portal only pays providers who are registered with the NDIS Commission, and we’re not registered. Your support coordinator can help you find a registered podiatrist, or — if you’d rather stay with us — sometimes change your plan management type at your next review.

What NDIS plans typically cover

Six foot concerns NDIS plans most often fund.

Not every foot complaint qualifies. These are the situations where podiatry sits comfortably inside an NDIS goal — mobility, daily living, or capacity building.

Mobility-limiting foot pain

Pain that’s stopping you walking the distances you want to, getting in and out of the car, or standing through cooking and showering. Anything that ties back to a daily-living goal in your plan.

Diabetic and high-risk foot care

Routine podiatric review for participants whose disability raises their foot-care risk — diabetes, peripheral vascular disease, sensory loss. Nail care, callus management, skin checks, footwear advice.

Toenail care you can’t do yourself

If you can’t safely reach or see your feet because of physical, sensory or cognitive disability, regular professional nail care is a legitimate daily-living support — not a luxury, and not cosmetic.

Custom orthotics aligned to a goal

Orthotic fitting where the goal is to keep you walking, standing or working — not just “flat feet”. We document the functional outcome the orthotic supports so it sits cleanly inside the plan.

Chronic skin and wound care

Long-standing fissures, ulcers, persistent callus and pre-ulcerative lesions. Often funded under capacity-building when wound risk is interrupting your participation in work, school or community.

Early Intervention for kids

Foot and gait development for children on Early Intervention plans — in-toeing, out-toeing, recurrent trips and falls, footwear concerns. Assessment-led, with parents and supports kept in the loop.

How the funding flows

Three steps from your first call to the first appointment.

Confirm your plan-management type.

A two-minute call. We work out whether you’re self-managed, plan-managed or NDIA-managed, and which line items your plan has available. If you’re NDIA-managed we tell you that up front rather than after a wasted appointment — we’re not registered, so we can’t take NDIA-managed plans.

Itemised quote, no surprises.

Before the first appointment we send a written quote that fits your plan’s line-item budget — assessment, treatment, and any orthotics or follow-up sessions, all priced upfront. You approve it, your plan manager approves it, then we book.

Direct invoicing per session.

After every session our invoice goes straight to your plan manager (plan-managed) or to you for portal claim (self-managed). No fronting cash, no chasing receipts.

What a first NDIS appointment actually looks like.

The first visit is half assessment, half paperwork — and we do the paperwork bit so you don’t have to. Bring your plan summary (or a screenshot of it from the participant portal) and any letters from your support coordinator or GP. If you don’t have those handy, come anyway — we can work it out from your NDIS number.

The assessment itself runs like any podiatry assessment: history, footwear, biomechanics, skin and nails, a hands-on examination. We pay particular attention to how foot health intersects with the daily-living goals in your plan, because that’s what justifies ongoing funding.

You’re welcome to bring a support worker, family member or carer to any appointment. Our consult rooms accommodate wheelchairs and walkers, and we’ll move at the pace that works for you — we don’t rush.

Self vs plan vs NDIA-managed

Who we can take, and who needs to look elsewhere.

Self-managed.

Most flexibility. You can book us straight away — self-managed participants can use any provider, registered or not. You pay our invoice, then claim it back through the participant portal. Reimbursement usually lands within a few business days.

Plan-managed.

Also straightforward. Book directly with us, and we send the invoice to your plan manager rather than to you. They pay us out of your plan budget. Plan managers can pay unregistered providers, so our non-registration isn’t a barrier. You never see a bill.

NDIA-managed — not us.

The NDIA portal only pays providers who are registered with the NDIS Commission, and we’re not registered. We’d rather tell you that now than waste your time later. Your support coordinator can find a registered podiatrist for you — or, at your next plan review, look at changing your plan management type if you’d prefer the flexibility self/plan-managed gives.

Is this you?

If this sounds like your situation, book in.

Foot pain is shrinking your daily life.

You’re walking less, sitting more, avoiding outings because of how your feet feel. The pain is tying back to a participation or daily-living goal in your plan — that’s a clean fit for podiatry funding.

You can’t safely manage your own feet.

Reaching, seeing or feeling your feet is unsafe because of your disability, and the family member or carer doing nail care isn’t comfortable with it any more. Regular professional podiatry is the right answer here.

Footwear or orthotics aren’t keeping up.

You’ve outgrown your orthotics, the shoes you used to wear hurt now, or your gait has changed and nothing fits the same. Plans regularly fund a podiatry review plus a refit when there’s a functional reason behind it.

Questions we get asked

Common NDIS podiatry questions.

01 Do I need a GP referral?

No. NDIS doesn’t require a GP referral for podiatry. What helps is having a podiatry line item already showing on your plan — under Improved Daily Living, Capacity Building, or Consumables. If it’s not there yet, your support coordinator or LAC can usually add it at the next plan review.

02 Are you a registered NDIS provider?

No — we’re not registered with the NDIS Commission. That’s why we can only take self-managed and plan-managed participants: those plan types are allowed to use unregistered providers. If your plan is NDIA-managed, you’ll need a podiatrist who is registered — your support coordinator can help find one.

03 How long until my plan reimburses you?

Plan managers usually turn invoices around within seven business days. Self-managed reimbursements depend on how often you process claims, but most participants get money back inside a week of submitting through the portal.

04 Can my support coordinator book on my behalf?

Yes — if you’re self-managed or plan-managed. They can call us, email us, or use our online booking form, and we’ll confirm the appointment back to both you and them.

05 What if my plan runs out before review?

We’ll see it coming. After each session we’ll tell you how much of your podiatry allocation is left and roughly when it’ll run out. If it’s going to fall short of your next plan review, we can stretch session frequency or step down to maintenance-only visits until the new plan kicks in.

06 Can I bring a carer or family member?

Always welcome. The clinic is wheelchair-accessible, our consult rooms have space for a support person, and we’re happy to talk through findings and care plans with whoever you’d like in the room. Tell us up front if you’d prefer written notes after the visit and we’ll send them.

NDIS self-managed & plan-managed welcome · HICAPS on the spot with every major fund · DVA & WorkCover too.