NDIS Physiotherapy · Self-managed & Plan-managed welcome

Physiotherapy funded through your NDIS plan.

We work with self-managed and plan-managed NDIS participants on the Gold Coast. We’re not an NDIS-registered provider, so we can’t bill the NDIA portal directly — but if you or your plan manager pays the invoice, your plan covers the cost. We handle the paperwork either way.

Book an assessment Call (07) 5572 6222

Whether you can book us depends on how your plan is managed.

There are three NDIS plan-management types — self-managed, plan-managed, and NDIA-managed. We work directly with the first two. The third needs a different option, and we’ll be upfront about that here.

If your plan is self-managed or plan-managed, you can book us today. The paperwork is simple: we invoice your plan manager (or you), and your plan covers the cost. Plan managers happily pay unregistered providers like us — the only thing that matters to them is the line item and the receipt.

If your plan is NDIA-managed (sometimes called agency-managed), we’re not the right fit. The NDIA portal only pays providers who are registered with the NDIS Commission, and we’re not registered. Your support coordinator can help you find a registered physiotherapist, or — if you’d rather stay with us — sometimes change your plan management type at your next review.

What NDIS plans typically cover

Six situations where NDIS funds physiotherapy.

Not every musculoskeletal niggle qualifies. These are the situations where physio sits comfortably inside an NDIS goal — mobility, capacity building, or daily-living function.

Mobility loss after a major event

Stroke, spinal injury, head injury, prolonged hospitalisation. Anywhere the body’s movement baseline has dropped and the goal is to claw back independence at home, at work, or in the community.

Long-term neurological conditions

MS, Parkinson’s, cerebral palsy, motor neurone disease, post-polio. Programs aimed at preserving function, slowing decline and managing the secondary musculoskeletal load that comes with altered movement patterns.

Pain that limits daily life

Chronic back, neck, shoulder or hip pain that’s tied to your disability and is restricting work, parenting, sleep or self-care. Hands-on treatment combined with a graded loading and movement program.

Falls prevention & balance

Recurrent falls, near-misses, declining confidence on uneven ground or stairs. Strength, balance and gait retraining with measurable goals — the kind plans love to fund because the outcomes are concrete.

Paediatric movement & motor development

Kids under Early Intervention or longer plans — gross motor delay, low tone, gait concerns, post-surgical, sports-injury rehab. We work alongside parents and teachers rather than around them.

Capacity-building exercise programs

Structured, goal-linked exercise prescribed by a physio — often progressed into our Pilates and clinical-exercise studio. Sits cleanly under Improved Health & Wellbeing or Improved Daily Living.

How the funding flows

Three steps from your first call to the first appointment.

Confirm your plan-management type.

A two-minute call. We work out whether you’re self-managed, plan-managed or NDIA-managed, and which line items your plan has available. If you’re NDIA-managed we tell you that up front rather than after a wasted appointment — we’re not registered, so we can’t take NDIA-managed plans.

Itemised quote, no surprises.

Before the first appointment we send a written quote that fits your plan’s line-item budget — assessment, treatment, and any home-program review sessions, all priced upfront. You approve it, your plan manager approves it, then we book.

Direct invoicing per session.

After every session our invoice goes straight to your plan manager (plan-managed) or to you for portal claim (self-managed). No fronting cash, no chasing receipts.

What a first NDIS physio appointment actually looks like.

The first visit is half assessment, half paperwork — and we do the paperwork bit so you don’t have to. Bring your plan summary (or a screenshot of it from the participant portal) and any letters from your support coordinator, GP or specialists. If you don’t have those handy, come anyway — we can work it out from your NDIS number.

The assessment itself runs like any physio assessment: history, functional movement, strength and range testing, and a hands-on examination. We pay particular attention to how the physical limitation intersects with the daily-living and capacity-building goals in your plan, because that’s what justifies ongoing funding.

You’re welcome to bring a support worker, family member or carer to any appointment. Our consult rooms accommodate wheelchairs and walkers, and we’ll move at the pace that works for you — we don’t rush.

Self vs plan vs NDIA-managed

Who we can take, and who needs to look elsewhere.

Self-managed.

Most flexibility. You can book us straight away — self-managed participants can use any provider, registered or not. You pay our invoice, then claim it back through the participant portal. Reimbursement usually lands within a few business days.

Plan-managed.

Also straightforward. Book directly with us, and we send the invoice to your plan manager rather than to you. They pay us out of your plan budget. Plan managers can pay unregistered providers, so our non-registration isn’t a barrier. You never see a bill.

NDIA-managed — not us.

The NDIA portal only pays providers who are registered with the NDIS Commission, and we’re not registered. We’d rather tell you that now than waste your time later. Your support coordinator can find a registered physiotherapist for you — or, at your next plan review, look at changing your plan management type if you’d prefer the flexibility self/plan-managed gives.

Is this you?

If this sounds like your situation, book in.

Mobility or function is shrinking your daily life.

You’re moving less, doing less, avoiding things you used to manage easily. The limitation ties back to a participation or daily-living goal in your plan — that’s a clean fit for physiotherapy funding.

Pain is sitting in the way of progress.

Chronic pain that’s blocking your exercise program, your sleep, or your ability to work or care for family. Hands-on physio combined with a graded loading plan is usually the answer.

You need a movement program that fits.

A goal-aligned, prescribed exercise program — at home, in our gym, or in our Pilates studio — that respects your condition rather than pretending it’s not there. Documented and progressed against the goals in your plan.

Questions we get asked

Common NDIS physio questions.

01 Do I need a GP referral?

No. NDIS doesn’t require a GP referral for physiotherapy. What helps is having a physio line item already showing on your plan — under Improved Daily Living, Capacity Building, or Improved Health & Wellbeing. If it’s not there yet, your support coordinator or LAC can usually add it at the next plan review.

02 Are you a registered NDIS provider?

No — we’re not registered with the NDIS Commission. That’s why we can only take self-managed and plan-managed participants: those plan types are allowed to use unregistered providers. If your plan is NDIA-managed, you’ll need a physio who is registered — your support coordinator can help find one.

03 How long until my plan reimburses you?

Plan managers usually turn invoices around within seven business days. Self-managed reimbursements depend on how often you process claims, but most participants get money back inside a week of submitting through the portal.

04 Can my support coordinator book on my behalf?

Yes — if you’re self-managed or plan-managed. They can call us, email us, or use our online booking form, and we’ll confirm the appointment back to both you and them.

05 Can I progress into your Pilates studio?

Yes — that’s a common path. Physio assessment first, then a graded program in the Pilates studio once you’re ready for it. Both sit under your physio or capacity-building line items as long as the program is prescribed and progressed by the physio.

06 Can I bring a carer or family member?

Always welcome. The clinic is wheelchair-accessible, our consult and gym spaces have room for a support person, and we’re happy to talk through findings and home programs with whoever you’d like in the room. Tell us up front if you’d prefer written notes after the visit and we’ll send them.

NDIS self-managed & plan-managed welcome · HICAPS on the spot with every major fund · DVA & WorkCover too.